Process Improvement

Late Delivery of Customer Orders


Client had a patchwork of systems with loosely coupled processes that had error prone manual data entry and required coordination through Excel & email. Very hard to maintain.


Built a new end-to-end digital process and workflow that leveraged Client’s data and fully integrated processes across existing business systems.

Key Outcomes and Metrics

  • Automated order entry and routing
  • Real-time web UI for teams to coordinate and process orders
  • Automated “tribal” knowledge
  • Real-time production schedule to view all orders and key data
  • Automated executive report generation, forecasting, and distribution
We are definitely a better company now than we were six months ago. – President, Midsize Manufacturer

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